ANNOUNCING CURBSIDE SERVICE PROTOCOL

Due to concerns about the threat of COVID-19, our hospital is taking additional precautionary measures to keep our staff, doctors, animals, and clients safe. As we are sure you are aware, the situation in Ontario is changing on a daily basis. Effective April 1 2020, we will be implementing Curbside Service for all your veterinary needs.

We would prefer to have staff only in our building as often as possible. We ask that you give us a call as you approach the hospital. Please remain outside with your pet. We will discuss your pet's needs by phone and at the end of the phone conversation, a staff member will meet you outside to bring your pet into the building for examination while you remain outside or in your vehicle. When the evaluation is complete, we will discuss any findings and recommendations with you by phone. Payment will be taken over the phone and the pet returned to the owner in the parking lot. At the present time, we are only accepting CREDIT CARD or eTransfer payments. Please have all cats in carriers and dogs on a controlled leash. Please maintain 2 meter distance from others.

ANY OWNER WITH COVID 19 IS NOT TO COME TO THE CLINIC

In addition, please do not attend our clinic if:

• You are ill or experiencing flu-like symptoms including fever and a cough
• You have been exposed to anyone who has tested positive for COVID-19
• If you have been in contact with someone who is positive for COVID-19
• If you have traveled outside the country in the last 14 days

If you need prescription medications, heartworm or flea/tick control refills or prescription diets, please call ahead and give us another call when you are outside and we will bring these out to you or make arrangements for pick-up or delivery.

As is our usual practice we are conducting frequent cleanings and using appropriate disinfectants to help protect our hospital environment. We continue to practice safe hand hygiene and wear personal protective equipment as warranted. We are paying increased attention to social distancing and ask that you do the same during your visit.

Our goal is to continue to provide full-service veterinary care to your beloved pets while keeping everyone as safe as possible. As of now, we are open weekdays only between 9am to 5pm and offering most of our services. As always, we will update you should anything else change. It is important that we all do our part in “flattening the curve” in our community. We hope for your support and understanding during these difficult times.